British Columbia Lottery Corporation is a crown corporation that provides regulated high quality of gaming while serving the interests of British Columbians and the Government of BC. BCLC values of integrity, social responsibility, innovation and respect guide their management on a daily basis.

BCLC has approximately 600 employees. Their two primary works sites are their head office in Kamloops and their Richmond office.

TELUS has long-standing positive relationship with BCLC. We have developed their internet site, and have provided hosting for a number of services, including voice and data services.

BCLC people strategy vision is "to be an Employer of Choice with a high performance workforce passionately driving the success of our business". High performance workforce and performance management is a key component to assist in to deliver growth in the next three years.

The application is web based and is provided to all employees in the organization. The project included two phases 1) Establish competency and values 2) Implementation of e.Performance solution. The first phase required HR Consulting skills and set the foundation for the implementation of e.Performance by defining competencies and values. The second phases included HR Consulting related to the Performance Management process as well as the technical requirements and development.

HPWS was able to provide BCLC with a web-based performance management solution. This will provide consistency in measurement and reporting across the organization. It also integrates and aligns Performance objectives, Performance reviews and development plans to each other as well as to the Strategic plan.

• 70% of all employees of BCLC have used the system 6 weeks after it went live.
• 93% participation within the first performance cycle
• 95% particpation within the second performance cycle